Shipping And Handling
Orders are usually shipped via Royal Mail Delivery Services. Proof of postage will be kept and The Eternal Maker cannot be held responsable for any loss in post.

Packages sent using Recorded Delivery Services require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point.

Please speak to your local mail handlers if you are not sure about this.

Shipping Charges:
UK: £2.75 - Flat Rate

Remittance Terms
Please note that all goods must be paid for in full before shipping. Please make cheques payable to The Eternal Maker. Goods remain the property of The Eternal Maker until payment is received in full.

Returns & Cancellation
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. We strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.

Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 01243 775462 or by e-mailing us at sales@eternalmaker.com prior to sending them back.